In order to help developers fix certain bugs, you may be asked to provide what is known as a support archive. This contains a large amount of information that can help identify what is happening.
¶ Prerequisites
For the support archive to be useful, you must first reproduce your issue with debug mode enabled in the menus. After enabling debug mode, try to reproduce your error.
¶ Usage
Its use is done via the Web manager.
- Go to the Webmanager.
- Click on the cogwheel at bottom right (top right on mobile)
- Click on
Support archive.
After a while, a download link will appear at the bottom of the page. Download the archive and send the downloaded file in a message to the person who requested it.
Don't forget to disable debug mode after sending the support file.